We’re sorry that you’re unhappy with your experience using Collegia.

So we can fully understand what’s gone wrong and to get the best possible resolution for you, please write to us with a brief description of what’s happened.

You can send us a message directly in the app - please clearly indicate that you are logging a complaint
You can send us an email at complaints@collegia.co.uk
Complaints can be posted to: Buxton Court, 3 West Way, Oxford OX2 0JB, United Kingdom

We aim to acknowledge and resolve your complaint within 3 business days. In the unlikely event that we’re unable to resolve your complaint, we will issue you with a final response within 8 weeks.

If you’re dissatisfied with our response or handling of your complaint, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of receiving our final response.
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