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Frequently asked questions about the Collegia account
There is something wrong - how can I complaint?
We’re sorry that you’re unhappy with your experience using Collegia. So we can fully understand what’s gone wrong and to get the best possible resolution for you, please write to us with a brief description of what’s happened. You can send us a message directly in the app - please clearly indicate that you are logging a complaint You can send us an email at firstname.lastname@example.org Complaints can be posted to: Buxton Court, 3 West Way, Oxford OX2 0JB, United Kingdom We aim to
I am not resident in the UK. Can I join the Collegia Personal Pension?
You must be a UK resident for tax purposes to apply for the Collegia Personal Pension.
Is Collegia safe?
Collegia is authorised and regulated by the Financial Conduct Authority (FCA). We are also a member of the Financial Services Compensation Scheme (FSCS), which can compensate you for up to 100% of your pot in case we were found in default or something were happen to the Money Manager managing your investments.
How can I cancel my Collegia Personal Pension?
If you sign up for the Collegia Personal Pension by yourself (ie not through a sponsoring employer), you have 30 calendar days starting from the day you accepted the Collegia Terms and Conditions to cancel you Collegia Personal Pension.
How is your pension kept safe?
How is your pension kept safe? Our platform is based on giving you transparency over your pension. We believe your savings should be kept safe, no matter what the future holds. We are fully regulated by the Financial Conduct Authority (FCA). We at Collegia don't manage your money. Anything you pay into your pension with goes into a secure account managed by a highly regulated custodian bank. It will be held here for usually 1 business day before being transferred into your investment pl