• How is my pension kept safe?

  We at Collegia don't manage your money. Anything you pay into your pension with goes into a secure account managed by a highly regulated custodian bank. It is held here for usually 1 business day before being transferred into your investment plan, managed by one of the world's largest money managers. Furthermore, always bear in mind that your savings are always yours and belong only to you. In other words, if anything happens to Collegia, your money remains untouched. Your pension would be transFew readers

• There is something wrong - how can I complaint?

  We’re sorry that you’re unhappy with your experience using Collegia. So we can fully understand what’s gone wrong and to get the best possible resolution for you, please write to us with a brief description of what’s happened. You can send us an email at complaints@collegia.co.uk or you can post your complaint to Buxton Court, 3 West Way, Oxford OX2 0JB, United Kingdom We aim to acknowledge and resolve your complaint within 3 business days. In the unlikely event that we’re unable to resolve yourFew readers

• I am not resident in the UK. Can I join the Collegia Personal Pension?

  You must be a UK resident for tax purposes to apply for the Collegia Personal Pension.Few readers

• Is Collegia safe?

  Collegia is authorised and regulated by the Financial Conduct Authority (FCA). We are also a member of the Financial Services Compensation Scheme (FSCS), which can compensate you for up to 100% of your pot - without an upper limit - in case we were found in default or something were to happen to the Money Manager managing your investments.Few readers

• What is Collegia?

  Collegia is a personal pension provider regulated by the FCA (FRN 922214)Few readers

• How can I contact Collegia?

  We’d love to hear about your experience with Collegia. We're passionate about making pensions easy to understand and accessible to everyone, which means providing human support. You can contact us with the following methods. We will happily answer to any questions you might have. Message us - You can send us a message directly in the Collegia app Call us - During business hours (10am to 5pm UK time Monday to Friday) we can be reached at 01865 416076. Email us - Our team can be always be rFew readers

• Is Collegia a scam?

  No, Collegia is not a scam. Collegia is a Financial Conduct Authority (FCA) authorised pension provider with FRN number 922214. We work with the highest standards in the entire industry as we went through a very rigorous authorisation process. The Collegia Pension also offers 100% FSCS protection, without any upper limit.Few readers

• Who is Collegia for?

  Collegia is the modern pension for everybody. We have a diverse set of thousands of customers: self-employed people, employees, side-hustlers - everyone. ​Our customers - both employed and self-employed - use Collegia as their central pension to not only pay into on top of their workplace pension, but also combine their old pensions over the years. As customers hop from job to job, they transfer their pots into Collegia, keeping it as their main source of pension truth - rather than having lotsFew readers

• Is Collegia a personal or occupational pension scheme?

  Collegia is a personal pension scheme regulated by the Financial Conduct Authority (FRN 922214).Few readers

• Does my Collegia pension have FSCS protection?

  Yes. 100% of your Collegia account is protected by the Financial Services Compensation Scheme (FSCS) - without any upper limit.Few readers

• Is Collegia a Defined Contribution or Defined Benefit pension scheme?

  Collegia is a Defined Contribution pension scheme authorised by the Financial Conduct Authority (FRN 922214).Few readers

• Does Collegia provide advice?

  Collegia does not provide financial advice, tax advice or pension advice.Few readers

• Why should I trust Collegia?

  We created Collegia to help everyone save for retirement. To ensure that we are fulfilling our mission, we have instructed Zedra, a specialist in monitoring pension schemes, to set up a completely independent committee to assess the quality of the Collegia Pension. This committee is called the Collegia Governance Advisory Arrangement (GAA). On an ongoing basis, they judge how well we are serving you and publish their opinion in an annual report. We are legally obliged to act on their recommendatFew readers

• Is Collegia a Relief At Source or Net Pay pension scheme?

  Collegia is a Relief At Source pension scheme and does not support Net Pay arrangements.Few readers

• What is the PSTR number for Collegia?

  The PSTR number for Collegiia is 20004161RJFew readers