• There is something wrong - how can I complaint?

  We’re sorry that you’re unhappy with your experience using Collegia. So we can fully understand what’s gone wrong and to get the best possible resolution for you, please write to us with a brief description of what’s happened. You can send us a message directly in the app - please clearly indicate that you are logging a complaint You can send us an email at complaints@collegia.co.uk Complaints can be posted to: Buxton Court, 3 West Way, Oxford OX2 0JB, United Kingdom We aim toSome readers

• How is my pension kept safe?

  Our platform is based on giving you transparency over your pension. We believe your savings should be kept safe, no matter what the future holds. We are fully regulated by the Financial Conduct Authority (FCA). We at Collegia don't manage your money. Anything you pay into your pension with goes into a secure account managed by a highly regulated custodian bank. It will be held here for usually 1 business day before being transferred into your investment plan, managed by one of the world's largesSome readers

• I am not resident in the UK. Can I join the Collegia Personal Pension?

  You must be a UK resident for tax purposes to apply for the Collegia Personal Pension.Some readers

• Is Collegia safe?

  Collegia is authorised and regulated by the Financial Conduct Authority (FCA). We are also a member of the Financial Services Compensation Scheme (FSCS), which can compensate you for up to 100% of your pot - without an upper limit - in case we were found in default or something were happen to the Money Manager managing your investments.Some readers

• What is Collegia?

  Collegia is the first pension provider in the UK to be authorised by the FCA to offer a pension that is both a personal and Auto Enrolment pension scheme. We are a fully portable product that stays with members, regardless of their employment status. Anyone can set up a Collegia account - either directly or via an employer. And through their Collegia account, members can have their personal, Automatic Enrolment, workplace and self-employed pensions all rolled into one. One retirement, one accounFew readers

• How can I contact Collegia?

  We’d love to hear about your experience with Collegia. We're passionate about making pensions easy to understand and accessible to everyone, which means providing human support. You can contact us with the following methods. We will happily answer to any questions you might have. Message us - You can send us a message directly in the Collegia app Call us - During business hours (9am to 5.30pm UK time) we can be reached at 01865 416076 Email us - Our team can be always be reached at hello@Few readers

• Is Collegia a scam?

  No, Collegia is a Financial Conduct Authority (FCA) authorised pension provider with FRN number 922214. We work with the highest standards in the entire industry as we went through a very rigorous authorisation process. The Collegia Pension also offers 100% FSCS protection, without any upper limit.Few readers

• Who is Collegia for?

  Collegia is the modern pension for everybody. We have a diverse set of thousands of customers: self-employed people, employees, side-hustlers - everyone. ​Our customers - both employed and self-employed - use Collegia as their central pension to not only pay into on top of their workplace pension, but also combine their old pensions over the years. As customers hop from job to job, they transfer their pots into Collegia, keeping it as their main source of pension truth - rather than having lotsFew readers

• Is Collegia a personal or occupational pension scheme?

  Collegia is a personal pension scheme regulated by the Financial Conduct Authority (FRN 922214).Few readers

• Does my Collegia pension have FSCS protection?

  Yes. 100% of your Collegia account is protected by the Financial Services Compensation Scheme (FSCS) - without any upper limit.Few readers

• Why should I trust Collegia?

  We created Collegia to help everyone save for retirement. However, as you probably heard it before, in pensions – like all investments – your capital is at risk. To ensure that we are fulfilling our mission, we have instructed Zedra, a specialist in monitoring pension schemes, to set up a completely independent committee to assess the quality of the Collegia Pension. This committee is called the Collegia Governance Advisory Arrangement (GAA). On an ongoing basis, they judge how well we are serviFew readers

• Is Collegia a Defined Contribution or Defined Benefit pension scheme?

  Collegia is a Defined Contribution pension scheme authorised by the Financial Conduct Authority (FRN 922214).Few readers

• Does Collegia provide advice?

  Collegia does not provide financial advice. The Collegia app helps you understand your likely retirement living standard and what you can do now to improve it. It does so based on the information you provide us with and recognised industry standards – such as those published by the Pensions and Lifetime Savings Association (PLSA).Few readers

• What is the PSTR number for Collegia?

  The PSTR number for Collegiia is 20004161RJFew readers

• Is Collegia a Relief At Source or Net Pay pension scheme?

  Collegia is a Relief At Source pension schemeFew readers