• How do I opt out from Auto Enrolment?

  Opting-out is a big decision and could have a significant impact on your financial future. By opting out your Collegia workplace pension scheme, you will miss out on pension contributions from your employer. and the top up from the government. Please note that the date in which you are enrolled legally speaking in the Collegia pension scheme is when you receive the welcome email from hello@collegia.co.uk, this represents the date from which the 30-day opt-out window starts. If you're automaticaPopular

• How do I close my account?

  If you sign up for the Collegia Personal Pension by yourself (it means that you were not enrolled by a sponsoring employer), you have 30 calendar days starting from the day you accepted the Collegia Terms and Conditions to cancel you Collegia Personal Pension. To close your account, please follow the steps on the video below.Popular

• How can I cancel my Collegia Personal Pension?

  If you sign up for the Collegia Personal Pension by yourself ( i.e not through a sponsoring employer), you have 30 calendar days starting from the day you accepted the Collegia Terms and Conditions to cancel your Collegia Personal Pension.Some readers

• How do I change the email address for my Collegia personal account?

  If you want to change your email address, login in your Collegia personal account first. The click on the hamburger menu in the top right and then go to the "Login details" tab. Click on "Change my email" and then follow the steps, you will be able then to change your email address and you will be able to login to your Collegia personal account with this new email address.Some readers

• How do I check my current retirement lifestyle?

  To check your expected retirement lifestyle, please follow the steps on the video below.Some readers

• My account is closed and I have more questions, how do I contact Collegia?

  Even if your account is closed you can still get in touch with us at hello@collegia.co.uk or call us at 01865 416076 from 9am to 5.30pmSome readers

• How do I include state pension in my expected retirement pot?

  To include the state pension in your retirement projections, please follow the steps on the video below.Some readers

• How long does it take to close my Collegia account?

  If you decide to close your Collegia account, please refer to the article here. Once you have done all the steps, you will receive a confirmation email from us that your Collegia account has been cancelled.Some readers

• How do I include other pensions in my retirement projections?

  To include other pensions in your retirement projections, please follow the steps in the video below.Some readers

• What happens to my Collegia pot if I change my job?

  You stop receiving contributions from your previous employer. Other than that, you keep all the benefits of your Collegia account. Your money will continue to be professionally invested for your future and you can check the app anytime you want, to see how your investments are going and plan for retirement. If your new employer does not use Collegia as your Auto Enrolment pension, you can refer them to Collegia inside the app. You can also consolidate other pension pots that you might have withSome readers

• How do I achieve a better retirement lifestyle?

  In order to achieve a better retirement lifestyle, there are a few changes that you can make: Change your expected retirement age Increase the amount of your monthly contributions Change the % of your auto enrolment contributions Make one-off contributions Collegia does not provide financial advice, so if you are not sure about your situation, please speak with an Independent Financial Advisor.Few readers

• How do I change my expected retirement age?

  If you wan to change your expected retirement age, please login in your Collegia personal account. Then click on the "Expected retirement age" tab and then change the date with the slider, once you save and confirm the date your expected retirement date will be changed.Few readers

• How do I login in my Collegia personal account?

  If you want to login in your Collegia account you can go to the link https://app.collegia.co.uk/login and you will be able to access your Collegia personal account with your personal credentials.Few readers

• What is the difference between opting out and ceased membership?

  If you're automatically enrolled by your employer but you don't want to be a part of the scheme, you can opt out of membership if you've been a member for less than a month since the enrolment date. You'll receive a refund for any contributions you've made, this is done directly by your employer so please get in touch directly with them to understand the timeline for the refund. If you've been a member of the scheme for more than one month since the enrolment date, but want to stop making contrFew readers

• Can I get a refund?

  To be refunded you need to give a valid opt out notice according to the regulator within 30 days since the enrolment date - date in which you received the welcome email from hello@collegia.co.uk -, after this period your contributions go to your pension pot you will have access to when you are 55 years old (57 since 2028). Please note that if you are due a refund, this will be actioned by your employer, and not by us. So please if you have got any questions about the timeline of the refund, getFew readers

• I forgot my password, how can I access my Collegia account again?

  Go to the link https://app.collegia.co.uk and then click on the "Forgot your password?" link. Type your email address and then you will receive an email to the specified email address, follow the steps to create a new password and then you will be able to login in your Collegia personal account with the new password.Few readers

• Are there any benefits of staying in the Collegia pension scheme?

  Staying in the pension scheme allows you to receive valuable benefits, including employer contributions and government top-ups. It is important to consider the long-term advantages of building your retirement savings through the scheme.Few readers

• How do I add beneficiaries to my Collegia account?

  You can easily add beneficiaries into your Collegia account, this is how you would do it. You would have to login in your Collegia personal account, then go on the hamburger menu in the top right, click on "My account" and then click on the "Beneficiaries" tab. Here you can add people or charities as beneficiaries in your account, please note that you can add multiple beneficiaries but the total proportion must sum up to 100%.Few readers

• How do I change the password for my Collegia personal account?

  If you want to change your password, login in your Collegia personal account first. The click on the hamburger menu in the top right and then go to the "Login details" tab. Click on "Change my Password" and then follow the steps, you will be able then to change your password and you will be able to login to your Collegia personal account with this new password.Few readers

• Where do I find my Collegia policy number?

  You can find your Collegia policy number by following these steps. You would have to login in your Collegia personal account, then go on the hamburger menu in the top right, click on "My account" and then click on the "Personal" tab. Here you will find the Collegia policy number starting with COL.Few readers

• What happens if I have more than one job?

  If you have more than one job, each of your employers will check whether you qualify to automatically join their workplace pension scheme. They will base their decision on the level of your earnings with that employer, rather than your overall earnings with other employers. If you qualify, this means you’re classed as an ‘eligible jobholder’. You’ll then be automatically enrolled into that employer’s workplace pension scheme. But you can then decide to opt out if you wish to do so. You can beloFew readers

• How do I change or update my residential address?

  If you go inside your Collegia personal account at https://app.collegia.co.uk, you can then go inside the hamburger menu , click on My Account, click then on the "My address" tab and then you will be able to change the address after confirming the changes by clicking on the "Change my address" button.Few readers